The ‘FLUTE’ That Took Me Down

If you have or have ever had kids, you know that they bring home some pretty yucky things. Last week, my kiddo brought home, as he likes to call it, the “flute”, otherwise known as the flu to the rest of the human population. So this past week has been a series of fun symptoms, some days feeling great, others feeling like death. It also included a few days away from work. However, that doesn’t mean we didn’t have some fun the past couple weeks though! Enjoy!

Entry under job title: COO/Air Guitarist – yup, someone actually put that on their registration

Entry under Web Address: 1234 Street address – seeing this more often than should be possible

“I don’t have a business card, I tossed them all away” Really? Why would you do that!?

“Wouldn’t the checking account be the same as a letter of intent?” Sure, that’s the same

“She has become unresponsive to my emails. So I’m sending a new email” Yup, that’ll get you a new answer… I gave you the answer 3 times… and you don’t like the answer… but sending a new e-mail, that’s the ticket, I’ve completely changed everything about our policies because you’ve sent a new e-mail

Warning in our own system!

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I just might start using “updation” in everyday language!

Yup – This series of e-mails is all from 1 person…

all-from-the-same-personNotice the time… and they’re upset that we didn’t respond after the first 3 e-mails. Come on people, over an hour writing us multiple e-mails in the middle of the night? Go to sleep!

 

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When “Please leave your name, #, and a brief message” is not enough

With 9 years in the tradeshow industry, preceded by 8 years in retail and a couple random job years in between, I’ve learned a few things about basic business communication practices. And it’s amazing how old I sound re-reading that! 

1- Make sure to put your out of office on your voicemail and e-mail messages. I promise I won’t contact you again until a few days after you’re back.

2-If you are leaving a voicemail, make sure you speak slowly during your phone number  Remember, I don’t have your phone number memorized like you do, and I’m not going to waste time looking it up because you couldn’t take more than a second to give your number.

3-Do not leave your life story on a voicemail. If your voicemail is over 1 minute in length, I probably won’t listen to the whole thing before calling you back, and you’re going to have to say it all again, so just don’t.

4-If it’s urgent, leave a message, don’t just hang up and call again 5 seconds later. If I don’t answer once, the chance of me answering 5 seconds later is even less likely than the first time you called!

5-Do not, under any circumstances, call, leave a message, e-mail, then call and leave a message again about the same subject, unless the process to do so was over 1 week in time from first message to last message.

I bring you this very helpful etiquette list because this week and last week have been quite busy, crazy, and probably 10 other words to describe insane! Today I spent a whopping cumulative hour actually getting real work done, the other 7 hours were filled with meetings, interviews, and putting out fires. So, needless to say, I wasn’t sitting at my desk waiting for my phone to ring. Of the 5 voicemail messages I received (8 missed calls) ONE single person provided me the information I needed to assist them. The other 4 were missing very vital information, such as name, company name, what show they are exhibiting at, one didn’t even leave a phone number. Come on people, help me, help you!

My outgoing voicemail message will be changing tomorrow, not that it will help, but maybe it will help just 1 more person give me the info I need to return their call properly.

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If only