Head + Wall

So today is notoriously one of the worse days for my department at work… the day a discount expires! (heaven forbid we change pricing) So… needless to say, it was hectic and crazy busy. As a supervisor, I keep an eye on a myriad of functions from e-mails to phone calls to chats, so I see a good chunk of what happens within the department. Plus I have one of those memories where I can notice patterns and remember when something happens more than once… which leads to today’s most useless question:

“what does this mean?” To the warning that says “This e-mail address has already been used for a registration, please use a unique e-mail address to continue”

OMG people, it means that you already have a registration! People rarely go around registering random e-mail addresses for the fun of it! (notice I didn’t say never, because I wouldn’t put it past someone at this point)

So, if you’re utilizing my blog to learn what NOT to do when participating in a tradeshow, please read and think about what you read before e-mailing, calling or chatting! (Unless, of course, you want to see your stupid question here)

Otherwise – hope you have had an amazing day and Go Broncos!

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Is Entitlement the Norm?

Honestly – I love my job! The daily interactions with so many people from all walks of life, from CEOs of major corporations to employees at the local gas station. However, what I don’t appreciate is people who feel that they are entitled to anything and everything they want, regardless of the rules, requests, and without regard to common courtesy.

Today, I was both threatened, that I “better reconsider” someone’s registration because they didn’t want to pay $30, and received the below e-mail.

“If there was a problem with my or anyone registration  how come i did not get an email good or bad we should be getting some thing???????

Do I have to do them ALL AGAIN??????????

EVERYTHING WENT THROUGH FINE, NO ISSUES WHEN I GOT TO THE END.I EVEN ATTACHED EVERYTHING YOU ASKED FOR LIKE LAST YEAR!

I can send you a spread sheet JUST like last year!! this is such a pain whey does not your site work like it is suppose to??????????

I f im having problems so are others, I did not do anything wrong!!!!!!!!!!!!!!”

So I pose the question: Specifically, in the workplace setting, is it right to converse with someone for the first time with anything other than utmost respect? Tell me what you think!

I guess I was raised differently, because my mom would have had the wooden spoon out had I spoken to someone like this, regardless of whether I knew them or not, and probably regardless of how old I was!

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In the Beginning… I learned

At the age of 24, I started in my first full fledged “tradeshow” position. Even though I’d been around tradeshows throughout my life, I was GREEN! I consider myself a quick learner, and the programs the company used were DOS based (if you don’t know what that means, you’re probably significantly younger than me), so it wasn’t a difficult training, but learning to handle the people in the tradeshow world was a pretty significant learning curve!

Now, the “normal” person I’d learned to handle in the retail world would complain about a return policy, the cost of an item, or just plain didn’t want to pay, so they would walk out of the fitting room with layers upon layers of clothing on (which I then had the pleasure of calling the police as they walked out the door). Those people were a cake walk compared to some of the first, and continued, experiences I have had with exhibitors!

My first tradeshow memories include:

Someone walking out the door carrying an 8ft long table not belonging to them, clearly stamped with the company name it did belong to and that person’s reasoning that they should keep it was that they had had the table for years. Stealing is stealing regardless how long ago it happened!

Watching a “lost children” tent perpetually fill up with unclaimed kids throughout the course of a show. Apparently we were running a daycare and didn’t know it.

And my personal favorite early memory, the guy who was so irate with a probably $125 onsite service cost, that he felt that actually flinging the check at me like a frisbee would help make his case. It didn’t.

It took a lot of tears and frustration to get through that first year, but I learned not to take it personally and to laugh about the absurdity of the situations I was constantly involved in.

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