Imagine this: So you call into a company, complaining about something and they ask for your information. You provide a very common word, such as Innovate as your company name. The person on the phone types in Innovate (because you didn’t specify anything differently) and cannot find your record. You get very mad at that person and tell the person that they are accusing you of lying and then WALK AWAY FROM THE PHONE cursing. So the person at the company tells your what she can only assume is your wife still on the phone to e-mail the information over so that she can assess further.
When that e-mail arrives the person realizes that you have spelled Innovate as Innov8… Seriously – You didn’t have the intelligence to tell the person on the phone that oh by the way, my company name isn’t spelled like the word!?
To truly understand the awesomeness that I’ve been dealing with this week (and yes, it’s only Monday), one must understand that my job entails looking through a lot of information both what is entered into our system and what people put on their websites. It includes understanding that sometimes what is written is not necessarily what is intended. And I’m OK with that.
However, when filling out a form that says Name, Company, E-mail address, and Website… who thinks writing “Yes” under the website field is acceptable? It is a required field, of course, but Yes?! Why not put “Yes” under Name or Company? Because that would be ridiculous, but putting “Yes” under website is A-OK.
Happy New Year! The 4th quarter isn’t terribly busy in my world, and therefore isn’t terribly amusing, lending to minimal fodder to write about! But, rest assured, there are many gems coming to inbox over the next few months. Today, however, revealed something fun in researching another representative’s show today. I came across this most amusing floorplan. Not only does it not have the location notated of these 8 squares, but even to a trained eye, they would appear to be 10×10 spaces… a standard booth… but nope, 12×12 are the actual sizes of these beauties, and I still don’t know where they are located other than hopefully somewhere within the OCCC, but I’m guessing whoever will be setting up these booths does!
Hope you all have a fabulous 2016, and I’ll be back soon with more customer service enjoyment!
I, unlike most people, enjoy getting to work early. It’s quiet, the phone isn’t ringing off the hook, and I’m pretty sure I get more done in the 30 minutes I’m at work before everyone else gets there, than I do the rest of the day… (sad, I know)
Anyway, this morning, I notice that one of the e-mail boxes that I manage has a pretty high unread count, and it’s very possibly spam from the weekend, but rarely is the count for this box more than 4-5. But today it’s showing 16! Included in this count is 6 calls and 2 e-mails from the same person… all this morning, all about the same thing. He wants off our e-mail list.
That’s great – I had him removed from the list on Friday. Now, I would guess we had a handful of e-mails scheduled to go out already, so it would make sense that he would get a few more before they stop, but this person is having a serious fit that he has received additional e-mails over the weekend! Even so far as saying “I am taking this as a form of harassment!!!”
So, my question to you is – Can marketing e-mails (aka spam, if you don’t want them) really be considered harassment?