Whack-A-Mole

No matter what industry you are in – please make sure the “contact” in your out of office, is also NOT out of the office… Sent an URGENT e-mail this morning for a deadline tomorrow, got an out of office with a new contact, contacted that person, got an out of office with a new contact, contacted that person and got a generic out of office… Oh well, guess they’ll miss the deadline… I tried!

Head + Wall

So today is notoriously one of the worse days for my department at work… the day a discount expires! (heaven forbid we change pricing) So… needless to say, it was hectic and crazy busy. As a supervisor, I keep an eye on a myriad of functions from e-mails to phone calls to chats, so I see a good chunk of what happens within the department. Plus I have one of those memories where I can notice patterns and remember when something happens more than once… which leads to today’s most useless question:

“what does this mean?” To the warning that says “This e-mail address has already been used for a registration, please use a unique e-mail address to continue”

OMG people, it means that you already have a registration! People rarely go around registering random e-mail addresses for the fun of it! (notice I didn’t say never, because I wouldn’t put it past someone at this point)

So, if you’re utilizing my blog to learn what NOT to do when participating in a tradeshow, please read and think about what you read before e-mailing, calling or chatting! (Unless, of course, you want to see your stupid question here)

Otherwise – hope you have had an amazing day and Go Broncos!

When “Please leave your name, #, and a brief message” is not enough

With 9 years in the tradeshow industry, preceded by 8 years in retail and a couple random job years in between, I’ve learned a few things about basic business communication practices. And it’s amazing how old I sound re-reading that! 

1- Make sure to put your out of office on your voicemail and e-mail messages. I promise I won’t contact you again until a few days after you’re back.

2-If you are leaving a voicemail, make sure you speak slowly during your phone number  Remember, I don’t have your phone number memorized like you do, and I’m not going to waste time looking it up because you couldn’t take more than a second to give your number.

3-Do not leave your life story on a voicemail. If your voicemail is over 1 minute in length, I probably won’t listen to the whole thing before calling you back, and you’re going to have to say it all again, so just don’t.

4-If it’s urgent, leave a message, don’t just hang up and call again 5 seconds later. If I don’t answer once, the chance of me answering 5 seconds later is even less likely than the first time you called!

5-Do not, under any circumstances, call, leave a message, e-mail, then call and leave a message again about the same subject, unless the process to do so was over 1 week in time from first message to last message.

I bring you this very helpful etiquette list because this week and last week have been quite busy, crazy, and probably 10 other words to describe insane! Today I spent a whopping cumulative hour actually getting real work done, the other 7 hours were filled with meetings, interviews, and putting out fires. So, needless to say, I wasn’t sitting at my desk waiting for my phone to ring. Of the 5 voicemail messages I received (8 missed calls) ONE single person provided me the information I needed to assist them. The other 4 were missing very vital information, such as name, company name, what show they are exhibiting at, one didn’t even leave a phone number. Come on people, help me, help you!

My outgoing voicemail message will be changing tomorrow, not that it will help, but maybe it will help just 1 more person give me the info I need to return their call properly.

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If only